Solving and Preventing Complex Client Problems - contextualising what to keep, change and create
Thursday, August 19, 2021 | 4:00 PM - 5:00 PM AEST
Organisations have systems to manage their business. Documented information provides the way, means, resources and purpose to enable a process to operate efficiently to meet a customer requirement whilst legally compliant. That is the source for selecting continual improvement methodologies to prevent downstream risks by building-in quality and to identify, define, analyse and solve problems should they occur. Such failures, failure modes and causes should be known beforehand. However, should a problem need corrective action, appreciative inquiry and contextualisation are inputs to determine what to “Keep, Change, Create”™ to resolve issues and hold the gains within the system.
- Key questions for problem diagnosis
- Understanding to client's context / operating environment
- Identifying and defining the client's problem
- Sizing the Problem and the Prize
- Organisation Analysis and Intervention Design
- Problem Solving Methodologies
- Event and Process Root Cause Analysis Methodologies
- Problem Solving tools and Techniques for effective problem diagnosis
Presented by Michael McLean - FIMC CMC, FAICD, FAOQ, Juran Medal
Mike is the Managing Director - McLean Management Consultants Pty Ltd. He is a Fellow of The Institute of Management consultants and a Certified Management Consultant and a member of the IMC Board. Mike is an Australian Industry Group representative for Hunter Defence Task Force; AiG defence industry council and Standards Australia National Quality QR-008 and OH&S SF-001 committee. Importantly he is also an International Organization for Standardization [ISO] expert, convener and member bringing a wealth of knowledge to this presentation.
Brisbane | 4.00pm - 5.00pm
Melbourne/Sydney | 4.00pm - 5.00pm
Adelaide | 3.30pm - 4.30pm
Perth | 2.00pm - 3.00pm
NZ | 6.00pm - 7.00pm
Non Member | $45 incl. GST
Member | Free
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